Faith Hench

Commercial Service Agent
Covenant Insurance Group / Anthony Insurance Inc.

Faith serves as a Commercial Service Agent, where she thrives on helping clients understand what their insurance coverage truly means for them. She especially enjoys those “ah-ha” moments—when a client walks away from a conversation with a clearer, more confident understanding of their policy.

Her journey into the insurance industry began with a recommendation from a friend—now colleague—who encouraged her to apply as a receptionist at Covenant. After working at the front desk through college and a brief time spent teaching, Faith felt a strong calling back to insurance. Since earning her license in 2021, she’s been dedicated to serving commercial clients with knowledge and care.

One piece of advice Faith often shares? Read your contracts. With a strong focus on Certificates of Insurance, she emphasizes the importance of aligning insurance coverage with contract requirements. She’s quick to reassure clients that they’re not alone—her team is always ready to review those requirements and ensure everything matches up.

Outside of work, Faith is an avid traveler—her most memorable adventure was a trip to Israel in 2019. If she weren’t in insurance, she’d likely be in the classroom; she holds an associate degree in elementary education and still brings that teacher’s heart to her work by educating clients on their policies.

Her workday usually begins with a coffee with cream. Caramel lattes are a treat she enjoys now and then. One of her favorite local gems is The Midtown Scholar Bookstore in downtown Harrisburg—a must-visit for any book lover.

Three words to describe her work style? A little chaotic—but always committed.