Holly Ankney

Hi, I’m Holly Ankney, and I’m a Customer Service Agent. What I love most about my job is building real connections with our clients. To me, no one is ever just a policy number—I take the time to listen, understand, and make sure people feel comfortable and confident in their coverage. That’s what really matters.

I actually started in an administrative role, and one day Rob asked if I wanted to get licensed. I thought, “What the heck, sure!”—and ended up passing the exam with flying colors. That turned out to be a major turning point for me, and I’m so glad I took that leap. I truly enjoy what I do now.

I may not always throw out the usual “insurance advice,” but I do everything I can to make sure clients walk away with clarity and peace of mind. I think that personal touch goes a long way, and I love being someone people feel they can trust.

A fun fact about me? My family swears I should be on Wheel of Fortune—I’m known for solving puzzles with hardly any letters on the board. If I weren’t working in insurance, I’d probably be flipping houses or doing interior design. I’ve always loved bringing spaces to life and paying attention to the little details.

Also, I have to admit—I’m one of those people who doesn’t drink coffee. My mornings start with Galliker’s Iced Tea. (Seriously, I can’t stand the taste of coffee, lol.) My personal motto is “Be still and know…” It’s a quiet but powerful reminder that helps me stay grounded through all of life’s ups and downs.

When I’m not working, I’m usually with my family—most likely hanging poolside at my brother’s house, grilling, swimming, and playing games. I also love spending time at Heuter’s Greenhouse and hosting family game nights at home. Those are the moments that fill my cup.

I try to bring heart, humor, and care into everything I do—whether I’m helping a client on the phone or just sharing a laugh with the team. It’s all about showing up with kindness and being someone people can count on.